Shipping and Handling

Luxury Spas Shipping

We ship our hot tubs directly from our warehouse to your door. There is no middle man, and no drop shipping. All units are brand new in the box. We ship anywhere in the USA within 8-10 business days for in stock models. Stock changes frequently so please contact us if you need a specific delivery date. In stock orders will be shipped within 1-2 business days.

A tracking number for your order will be provided at the time of shipment.

Your shipment will be delivered with a lift gate on board the delivery truck which will easily lower the shipping crate slowly and safely into your driveway. You must contact a spa moving company or have assistance to move the spa beyond the curb at the time of delivery. The trucking company will not move the spa beyond the curb. 

Residential Delivery Service

Residential delivery is included as part of our free shipping policy. Some residential locations however may be undeliverable or in a remote area not serviced by the trucking company. In the event that your spa cannot be delivered due to hazardous conditions such as gravel roads or limited access, there may be additional charges for delivery. If the trucking company cannot safely deliver the hot tub to your residence you will have the option to have it picked up at the local terminal by a residential moving company at your own expense. 

Commercial Delivery Service

Commercial delivery service is available to any business in the US or Canada at no additional charge.

Safe Handling

Our shipping services include extra packaging to keep your hot tub in perfect condition when it arrives at your door. Our packaging has the normal foam packing materials in addition to corner protectors inside the packaging. We also reinforce the shipping pallet using top grade lumber to crate each and every unit into safely moving cargo.

Notify Prior to Delivery

We provide a notification service to each customer when the unit has left our warehouse. The delivery company will contact you prior to arrival in order to schedule a delivery window. This ensures you are there to inspect the unit and to accept the delivery. The shipping company will not show up at your home unexpected.

Delivery Policy

When your hot tub is delivered, the purchaser of the unit must be present for the delivery. The purchaser is required to inspect the packaging for damage, torn boxes, or holes in any of the packaging. Do not sign the delivery receipt until you are 100% sure that the hot tub you received is in good condition. Title passes upon signature of the delivery receipt. 

Damage that is noted at the time of delivery will be covered by our warranty policy. Damages that are reported later with no exemptions on the delivery receipt will not be covered. The packages must be opened within 3 days of receiving them to ensure the product is in good condition. If damage is found internally with no damage to the outside of the box, call Luxury Spas USA at 866. 220.7405 to report the issue. Any type of internal damage must be reported within 3 business days of delivery in order to be covered.